Frequently Asked Questions (FAQs)
The following are the answers to your most assumed questions and doubts.
How can I pay for my order at Theleatherz.com?
We have good options; at Theleatherz.com we accept many options, including Visa, and MasterCard.
Will I pay customs duties on my order?
We don’t have control over such charges, nor can we define the exact amount since custom duties charges vary from country to country. However, our packages are usually marked with gift items and would contain as minimal charges as possible.
Can I exchange my purchased item with another?
Yes, we have convenient procedures and thus no charges for exchanging your purchased items. Customers need to pay off the shipping cost. For detailed information contact our customer representatives anytime.
Do you have a return policy?
Yes, under proper analysis, we follow this procedure. Don’t hesitate to get in touch with our representatives for further details.
When will I receive my parcel?
We usually take 6 to 8 business days to deliver the parcel. However, in case of any issue, kindly contact us anytime through our customer specialists, who are available 24/7.
Do you ship free worldwide?
We value our customers and provide free shipment under some procedures. You may check our policies section or communicate with our representatives in this regard.
Do you provide urgent shipping?
Yes, we place our customers at upright worth and comprehend their needs. An urgent shipping option is available at Theleatherz.com You may contact our customer care department for detailed procedures.
How can I confirm my order placement?
Every order is followed by an email sent to your provided email address for verification of your placed order.
Can I track my order?
We offer stress-free delivery and provide tracking information to our customers through email once the order is dispatched.
What to do if found any mishaps with the delivered items?
In such cases, contact our customer service team immediately and explain everything to them. You may check our delivery policy for a clear understanding.
Is my information secured with Theleatherz.com?
We believe in high-stake privacy and take all information and credential details for order purposes only. Your every data is fully secured with us. Additionally, we are licensed for our trustworthiness from TrustPilot.
Do you ship worldwide?
We offer our services to almost every part except a few areas. Contact us for more particulars on our Live chat/ Whatsapp / Email Addresses.
How will I get my refunds in case of returns?
You will get the refund amount through the same transactional mode within the specified period. Check our policy section or contact our customer service team anytime for more information.
How can I find my size for jackets?
We have an adequately guided size chart available for your convenience in different measurements. In case you have any doubts feel free to ask our customer service members.
What if I couldn't find my size in the given chart? Can I customize it?
We have given a detailed standard size chart, and you can confidently select it. Yet, if it doesn’t fit your requirements, you can give customized measurements for your ultimate fit and satisfaction. Our customer service team and sales representative are a click away from you.
Can I order other customization for my jackets?
We are always open to customizing a jacket under a few guidelines. These customizations can be made for fabric, design, and pattern changes. Don’t hesitate to contact our sales and customer service team for more information.
How can I make urgent contact with theleatherz.com?
The customer service team of theleatherz.com is always available to serve you in the best of your interest. You can approach us through options of Live chat / Whatsapp/ Email to us anytime and will get responded to urgently.
Do you have any discounts and sale offers?
Yes, theleatherz.com comprehends your needs and announces different discounts, deals, and occasionally offers around the year. Check our website for ongoing deals and discount offerings. Don’t miss the great opportunity and subscribe to our monthly newsletters for detailed info about our hot trending items, discounts, deals, and sales guidance.
Do you provide jackets other than leather fabrics?
Yes, we are the fashion and leather gurus and provide top-notch quality to our treasured clients. However, as per your demand, we offer jackets and other attires in different high-quality fabrics such as cotton, wool blended, nylon, and polyester.
Does theleatherz.com have any retail shops?
No, we exist as an online shop and deal only in this way. We don’t have any retail shops.
Can I return or exchange my customized order?
Our dealing procedures are convenient for hassle-free customization according to your ultimate requirements. However, if you wish to return or exchange your customized order, it is impossible at our end. The customized order is made following a particular personal choice, and you need to understand this.
Can I avail the replacement of my custom order?
We make exact per your demands and instructions. You will get your desired jacket. However, in any other case you feel a misfit item, we offer first free alteration. Besides, you need to pay the shipping cost for the item.
Can I order a gift for someone else on my behalf?
We make your gifts exciting; you can send our unique jackets and other apparel ranges to your loved ones as gifts. The procedure would be the same. Please place the order, fill in the delivery address details correctly, pay for the order, track it through our tracking link sent to you through email once the parcel is shipped, and surprise your beloved ones.