Return & Exchange Policy
At Theleatherz, we are committed to providing a seamless shopping experience. Our return and exchange policy ensures transparency and customer satisfaction at every step.
How to Request a Return or Exchange
If you encounter any issues with your order, such as design, color, or fit, contact us within 16 business days. Please provide a clear description and photos of the problem. Issues reported beyond 30 days will not be eligible for a refund or exchange.
You can reach us via:
- Email: [email protected]
- Phone: +44-7897009451
We are available through WhatsApp, Live Chat, and email for any further queries.
Non-Refundable Items
The following products are not eligible for returns or refunds:
- Items with removed tags or noticeable alterations.
- Customized products due to their personalized nature.
- Products returned after 30 days from delivery.
For size-related issues, please note that our website provides an accurate size chart. If you ordered the correct size based on the chart but it doesn’t fit, we can offer an exchange but not a refund.
Exchange Process
We offer free exchanges for items that don’t fit, provided they are returned in their original condition with all tags attached. However, customers are responsible for covering the shipping costs related to the exchange.
To initiate an exchange, contact our support team within 24 hours of receiving your product and include a clear photo of the item. Our team will guide you through the exchange process. If the exchange request is made after 24 hours, additional charges may apply.
Return Process
To initiate a return, contact us at [email protected] or call +44-7897009451.
- Customers are responsible for paying the return shipping costs. If free shipping was provided initially, the postage cost will be deducted from the refund amount.
- Refunds will be processed to the original payment method:
- PayPal: Refunds typically take 4-5 business days.
- Bank: If paid via bank transfer or credit card, refunds may take 5-7 business days, depending on your bank.
Customs Duties & International Shipping
Customs charges may apply based on your location and local customs regulations. These fees are not refundable. International shipping costs are also the customer’s responsibility for returns and exchanges.
Restocking Fees
Returned items may be subject to a restocking fee, especially if the product shows signs of wear or has been used. In addition, the customer is responsible for the return shipping and any previously covered postage costs.
Important Notes
We recommend double-checking your order details, including size, color, and customization options, before placing your order. Any issues related to these details must be reported within 24 hours of receiving your product.
For further assistance, feel free to contact us via email or phone, and we will assist you promptly with any issues regarding your order.