Return & Exchange Policy
We at the Leatherz aim to deliver user friendly services to our loyal customers. Our policies and guidelines before, after and during purchase are designed to support our above objective.
30 Days Exchange and Return Policy.
Contentment of customer is one of the key objectives at the Leatherz. Our support team is always there to help you out in any issue or problem. In case you find any concern after the arrival of your desired order, you may contact our team through Whatsapp, Live chat or Email. Customer needs to communicate us within 7 business days if any discrepancy found that could be issue in design, size, shape/ shade / print mismatch or anything similar, return and exchange option can be availed after proper analysis. A clear photo of product of issue needs to be sent to our team must be within 7 days which will be sort out within 30 days. No refund and exchange or return will be given if customer reaches us with his/her issue after 7 days.
When do we not follow refund or return policy?
In case of removal of tags, clear alteration in jackets these will made refund or return unqualified. Customized products are non-refundable since it would not be appropriate for any other customer neither we offer refund if two or more than two same items are ordered with customization. Moreover, no refund will be made in case of either the product is used and not in its original form as shipped or misused by any means.
We do not provide refund and commitment or so if; change of your perception by anything towards the product, change of mind, unintentional buying, exceeding time frame of 30 days and order of customized items (since customized items are of unique sizes and designed on specific measurements).
We would not charge a penny if you wish to exchange an item which doesn’t fit you, it would be exchanged without any cost with your desired fitting size but shipping cost that would be subject to size and weight of the item/Jacket has to be paid by the customer. We request our devoted customers to fill every piece of information correctly and double checked however in case of any slip up that would be size fitting, color or any other please contact our support team within 24 hours along with the clear photo of tagged product. If this time period exceeds, customer will be charged accordingly.
We value your concerns. As soon as we receive a clear message through medium of Live chat or our Email: firstname.lastname@example.org, inspection of your detailed mentioned issue (with clear photo of item ) will be conducted thoroughly and if any slip up found full refund will be credited and consumer will be accountable to pay the shipping fee.
In case of return of product is established and confirmed by us, RMA (Return Material Authorization) number will be sent by us to you which needs to be stick on the box that you will deliver to our warehouse.
We do not ask heavy custom duties since we pronounce every product at the Leatherz as a unique and memorable gift to our precious customers but every country has its own defined customs rules and regulations and in support to that customers need to pay minimal charges according to their location.
We would like to bring in your notice that in case of any return of product / item, customer is accountable to bear the shipping fee and also the earlier postage cost paid by us as we provide free shipping, but it is not free to us.